Refund Policy

1. Cancellation

For your delivery booking for which a driver has been secured by a courier, no cancellation is allowed, and the Customer must pay the full amount of the delivery fee. Please check Track Page for delivery status and Wallet Page for transaction amount.

2. E-wallet account withdrawal

You may request a refund of the balance in your Wallet to your Philippine bank account or GCASH account. Please use the contact information below to request a refund. Refunds may take 1-3 business days.

Contact of Request of Refund:

Email: [email protected]
Viber: +639100516298

What you need to include in your request.

Your name and your company name registered
Amount you request to have refunded
Account to which TMSPH should send refund:
- Bank Transfer: Bank name, Account name and Account number
- GCASH: Account number

3. Inquiry

If you have any other questions regarding the refund of your Wallet, please contact us at the following addresses.

Customer Support:

Email: [email protected]
Viber: +639100516298

	Provider	Controllability	Purpose	Variables
1	System	Default: Enabled Can be disable?: No	Use in Authentication and Authorization	REMEMBER_ME - Use to tell subsequent request to remember the user. USER_ID- Use to reference the authenticated user via id. SESSION_KEY - Use to identify one unifying key in his/her session FIRST_NAME & LAST_NAME - Use for displaying user’s name on user interfaces of the website
2	Performance	Default: Enabled Can be disable?: Yes	Convenience on users (e.g. going back and forth between pages and keep the edited data between sessions/ pages)
3	Google Analytics	Default: Enabled Can be disable?: Yes	Site Traffic Marketing Analytics
4	Microsoft Clarity	Default: Enabled Can be disable?: Yes	User Behavior Analytics
5	Meta Pixel	Default: Enabled Can be disable?: Yes	User Behavior Analytics Referral Analytics Marketing's conversion rate